.NET DEVELOPMENT FOR MANAGEMENT OF MEDICAL CONSULTATIONS, MULTINATIONAL PHARMACEUTICAL COMPANY

CUSTOMER AND SITUATION

Multinational pharmaceutical company, of French origin, with 1,600 employees in Spain. 

• The company usually received numerous inquiries about medical products. 

• Such consultations should be treated differently, depending on the content and urgency of the matter. 

• Many questions were repeated, and others were diverted to other departments. 

• It is a rudimentary tool available to control these queries. 

• The aim was to gain efficiency (better times) and control, through the collection of statistical information. 

SOLUTION PROVIDED 

Oceano IT offered the development of a web-based architecture program. 

The application was developed in Lotus Domino platform. 

Later, the standard evolved into the company. NET, and the application was developed on platform again. NET. 

BENEFITS 

Business 

Time savings: 

• Times were reduced in response to redundant queries. 

• Efficiency in the derivation of the appropriate personnel for the appropriate consultations was increased

Strengthen the company: 

• The company obtained the possibility of improving its image unifying communication. 

• The client gained the possibility of obtaining statistics and regular reporting on their work, with a corresponding advantage associated with decision making. 

• The tool could be integrated with other subsidiary tools, contributing to a multinational database of knowledge.

Technology 

• The Google search engine style gave the department a powerful query tool. 

• The ability to integrate the new tool with office software provided the benefit of having a flexible management of statistical information.