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Technical consultancy
You can contact our technical department using our email:
tecnico@oceano-it.es
Or you can call…
Barcelona 933.777.994
Madrid 911.412.422
SERVICE DESK OF LOTUS DOMINO MAIL FOR IT DEPARTMENT OF INSURANCE COMPANY
CUSTOMER AND SITUATION
Company in the insurance sector, over one hundred years old.
The company had a IBM Lotus Domino mail platform suitably dimensioned to size.
However, failures were happening, and the platform does not provide sufficient guarantees of stability.
The mail problems caused persistent problems: they were looking for a final solution with the lowest cost and which was dependable.
SOLUTION PROVIDED
Our client decided to separate its email Service Desk from the global service in order to have a specialized service that will confer sufficient guarantees.
Oceano It offered its service desk solution, specializing in email.
A first audit, and an action plan was made to stabilize the post, whilst also managing the day to day.
Today, Oceano It takes care of both the first line with the user, such as maintenance of infrastructure, and participates in the architect decisions of the IT department of the company as far as email is concerned.
BENEFITS
Business
Time savings:
Falls and cuts were reduced, eliminating downtime for users.
The time resolution of incidents decreased, being a specialized service.
Strengthen the company:
Risk of loss of service or information have declined dramatically. It has a reliable system.
The IT department of the company could focus on more strategic issues, as finally have a stable email system and safe care.
