IT Maintenance Madrid

Madrid

Océano IT offers IT maintenance services in Madrid and surrounding areas, for companies. Thanks to our team of professionals, we can offer you a wide range of IT services tailored to your needs.

911 412 422

More than 25 years providing IT maintenance services in Madrid and the metropolitan area

Océano IT is a company specialized in IT maintenance services in Madrid and its surroundings. Since its foundation in 1999, we have been committed to providing the highest quality and most efficient service, covering all the technological needs of our clients. We adapt our costs to each project, with the aim of becoming your external IT department and making technological management and decision-making simple and effective.

Our technical team has extensive experience in the most in-demand technologies for today's companies and receives continuous training to ensure methodical, organized, and precise work. We work following the ITIL standard to guarantee optimal service delivery, focusing on continuous improvement. We constantly analyze the requests and calls received, evaluate the quality of the solutions provided, and monitor service levels to ensure that no request goes unattended and that all are resolved in less than 15 minutes.

With more than 25 years of experience, we maintain a strong investment in R&D to research and develop new services and technologies. This way, we offer our clients not only innovative solutions but also robust and secure ones.

Experts in providing efficient IT service focused on fast solutions

Our processes are designed to provide high-quality IT maintenance. First, we carry out a thorough analysis of the client's current technological situation: we identify their specific needs, as well as the strengths and weaknesses of their infrastructure. Based on this diagnosis, we deliver a detailed report that allows the client to make informed decisions about possible improvements.

We accompany the client throughout the entire change process, always respecting their pace, budget, and particular needs, adapting to the timing of their company. We offer priority attention and a clear, efficient service so that daily management is simple and systems work without interference.

We offer remote and on-site service when necessary, dispatching our technicians as quickly as possible. We provide IT maintenance coverage throughout Spain, with special presence in the Community of Madrid and nearby cities such as Rivas Vaciamadrid, Móstoles, Alcalá de Henares, Fuenlabrada, Leganés, Getafe.

Why us

The devil knows more...

...wiser with age than with mischief... Active since 1999. Our experience allows us to make fewer mistakes.

15 minutes maximum

15 minutes to categorize and address requests. And we measure, measure, measure, to improve and guarantee the best service.

The most complex is not always the most suitable

You need to know how to recommend and select manufacturers and services to find the best quality-complexity-price ratio.

Not too big, not too small

Our team is sized to move with agility. We adapt to the client's size, we are flexible, without ceasing to be robust.

Frequently Asked Questions about IT Maintenance

How is IT maintenance service carried out in Madrid?

IT maintenance at Océano IT is based on three fundamental elements:

Prevention and monitoring of critical infrastructure, such as servers and key systems. This allows us to anticipate and avoid possible errors before they affect the company's operations.
Agile management of incidents and daily queries, with fast and personalized attention. We answer all calls, resolve doubts, and dispatch technicians on-site when necessary to minimize any impact.
Efficient change management, offering clear, precise proposals tailored to the specific needs of each client, understanding that not all companies require the same level of intervention or investment.

How does Océano IT interact with the rest of the providers? Does it handle the coordination?

Our service is designed to act as a coordinator for other technology providers. If a software failure occurs, our technicians contact the relevant provider directly; if the problem is with communications, we handle the incident with the telecommunications company. The entire process is always carried out with the client's knowledge and with them copied in. We centralize management because our goal is to resolve issues quickly and efficiently, taking on coordination as much as the client needs to simplify and speed up the entire process.

What does IT maintenance include?

Our IT maintenance service in Madrid brings together all the necessary solutions to ensure the stability, optimal performance, and continuity of your company. It covers daily user incident support, both remotely and on-site, as well as comprehensive management of your technological platform. From prevention and real-time monitoring to periodic maintenance and technical updates, we make sure your systems operate smoothly, without interruptions or concerns.

Do you travel to my offices and are travel expenses included in the fee?

Support is mainly provided via remote control, as it is the fastest and most efficient method. However, when it is not possible to resolve the issue remotely, one of our technicians will travel to the client's offices. Travel is always included in the maintenance fee, with no additional charges, so you can rely on a comprehensive service with no surprises.

How long does it take to be served and what is the customer service like?

The IT maintenance service in Madrid is organized through a “Service Desk”. We have a team of technicians who immediately register and manage incidents, guaranteeing a first response to the user in less than 15 minutes. In the interest of both the client and ourselves, we aim to resolve all incidents and queries quickly and definitively. Urgent situations are addressed immediately to minimize any impact on business operations.

Will I receive personalized service and get to know the technicians?

We have set up our maintenance service to avoid impersonality and foster a close relationship with each client. The team of technicians who will assist you will always be the same, so you will know them by their first and last name. In addition, the professionals who handle your issues over the phone are the same ones who come to resolve them in person, ensuring a consistent, direct, and trustworthy service.

Does the service work by quotas and does it have permanence?

Océano IT offers IT maintenance services in Madrid under a flat-rate monthly fee model. We have full confidence in the quality of our work, so we do not require any long-term commitment. The client may cancel the service at any time, with three weeks' notice, which is necessary to ensure an orderly handover and guarantee that there are no interruptions or failures in service continuity.

What does the fee include and are there any services not covered?

The fee includes all the aforementioned services: constant monitoring, personalized advice, and efficient management of incidents and daily queries. However, the fee does not cover the execution of change projects, such as migration to a new server or the relocation of the client's offices, which are budgeted and managed separately.

What are the advantages of effective IT maintenance?

If you have previously suffered major outages or serious IT problems, you will clearly recognize the advantage of having the assurance that your systems, data, and business are safe from downtime and losses. Océano IT provides you with this assurance not only through the way it operates, but also through the way it communicates. In addition to technical services, you will receive periodic audit reports on the status of your systems, risks, and recommended actions. It is not only about acting correctly, but about you having the certainty that everything is being done properly.

What experience does Océano IT have operating in Madrid?

Madrid is one of our strategic locations and one of the key headquarters of Océano IT. We have extensive experience working with clients in the city for over 20 years, as well as our own team of technicians who provide coverage both in Madrid city and its metropolitan area. In addition, our operational capacity allows us to offer services in other parts of the Community of Madrid and nearby areas, ensuring fast, close, and specialized service.

Will I be offered improvements to my platform? Are the technicians proactive?

At the beginning of the service, we carry out a complete review of the platform and deliver a report with improvements. In this way, the client clearly knows the strengths and areas for improvement of their infrastructure, being able to freely decide whether to invest and in which aspects. In addition, this report is reviewed and updated annually, facilitating conscious, orderly technological planning aligned with the real needs of the company.

What is IT maintenance?

IT maintenance is a comprehensive service for managing, supervising, and supporting all of a company's IT and communications infrastructure. Its objective is to ensure the proper functioning of systems, business continuity, and long-term technological stability.

This service is based on three fundamental pillars: the constant prevention and monitoring of the infrastructure to anticipate possible failures; agile management and resolution of day-to-day incidents, prioritizing quick and effective attention; and the proposal of improvements and adjustments to the client's equipment and systems that contribute to greater future reliability and robustness.

Does my company need an IT maintenance service?

If your company or institution has an IT infrastructure, it requires continuous maintenance, monitoring, security, and constant improvements. In this case, having an IT maintenance service tailored to the structure and needs of your business is not an option, but a necessity. The most advisable thing is to rely on a technical team that is committed, responsible, and experienced in small and medium-sized businesses, like the Océano IT team.