Casa Viva: Support for stores with national reach

Casa Viva, a well-known company in the retail sector, trusted Oceáno IT to improve the management of its IT infrastructure. With a limited internal team, they were unable to meet the support needs required by the expansion of their stores distributed in different provincial capitals.

The challenge was clear: to move from an in-house service with geographical and time constraints to an outsourced model capable of offering IT support for stores with nationwide coverage, including critical incidents such as payment terminal failures that could directly affect sales.

Oceáno IT deployed a flexible and scalable technical support system, integrated with the company's logistics. This made it possible to respond quickly to incidents anywhere in Spain, even during peak times such as Christmas or sales campaigns.

The service covers everything from system maintenance at headquarters (servers, PCs, email, applications) to technical support for retail stores, addressing specific needs such as payment terminals, background music systems, wifi networks, and support in inventory processes.

Thanks to this collaboration, Casa Viva has optimized costs, improved the continuity of its operations, and ensured an agile and effective service for all its stores. This success story is a clear example of how Oceáno IT offers comprehensive, reliable, and tailored IT support for companies with infrastructures distributed throughout the country.