IT Maintenance Barcelona

Barcelona

We offer IT maintenance services for companies located in Barcelona and surrounding areas

933 777 994

More than 25 years providing IT maintenance in Barcelona and surrounding areas

Océano IT is a company specialized in IT maintenance in Barcelona and surrounding areas. Since the company was founded in 1999, we have dedicated our greatest efforts to providing a service of the highest quality and efficiency to our clients, covering all IT needs, with costs adapted to each requirement, and with the aim of becoming your external IT department, making technological life and decision-making easier and simpler.

Our technicians have experience with the most widely used technologies in businesses today, as well as training to be methodical, organized, and precise. We are based on the ITIL standard for service delivery, applying our best efforts to continuous improvement. We continuously analyze service requests and calls, the quality of solutions and responses, and we constantly monitor service levels to ensure that no calls are missed and that all requests are attended to in less than 15 minutes.

For more than 25 years, we have continued to invest in R&D, with ongoing research into new services and technologies, to offer our clients not only the most innovative solutions but also the most robust and secure ones.

Specialized in a resolutive IT service

Our work processes are focused on quality IT maintenance. First, we analyze the client’s current situation: what their current needs are, and what the strengths and weaknesses of their technological structure are. The client receives an illustrative report on possible improvements to their structure, so they can make an informed decision.

Afterwards, we accompany the client through their process of change: at the pace determined by the client, with the investment determined by the client, and according to their needs and the timing of their company. We help them manage their day-to-day with priority attention and a clear, effective service. Our goal is for the systems to work so well it seems as if they don’t even exist.

We provide remote service, and on-site support when required, dispatching technicians as quickly as possible. We offer IT maintenance coverage throughout Spain, especially in the province of Barcelona (where our head office is located), and in neighboring cities such as El Prat, Cornellà de Llobregat, l’Hospitalet, Sant Just, Castelldefels, Sant Cugat, Badalona, Santa Coloma, Montcada i Reixac, and many others.

Why us

The devil knows more...

...wiser with age than with mischief... Active since 1999. Our experience allows us to make fewer mistakes.

15 minutes maximum

15 minutes to categorize and address requests. And we measure, measure, measure, to improve and guarantee the best service.

The most complex is not always the most suitable

You need to know how to recommend and select manufacturers and services to find the best quality-complexity-price ratio.

Not too big, not too small

Our team is sized to move with agility. We adapt to the client's size, we are flexible, without ceasing to be robust.

Frequently Asked Questions about IT Maintenance

Does my company need an IT maintenance service?

If your company or institution has an IT infrastructure, this infrastructure requires maintenance, monitoring, security, and improvements; then you will indeed need an IT maintenance service that adapts to your business structure. It is advisable to hire an IT team that is committed, responsible, and experienced with small and medium-sized businesses, like Océano IT.

What services are included in IT maintenance?

Our IT maintenance service in Barcelona includes the necessary services to guarantee the proper functioning and continuity of the company. This includes daily tasks such as attending to user incidents, both remotely and in person, and the overall management of the platform, from prevention, real-time monitoring and system surveillance, to periodic maintenance and technical updates so that IT works without interruptions and without headaches.

Is it a personal service? Will I meet the technicians?

We configure our maintenance service to avoid impersonality, so that the technicians get involved with the customer: the group of technicians who will assist you will always be the same. You will know the technicians by name and surname, and the technicians who come to solve on-site incidents will be the same ones who handle your incidents by phone.

What experience does Océano IT have operating in Barcelona?

Barcelona is currently one of our strongest markets and one of our main headquarters. We have had clients for more than 20 years, and a large number of technicians who provide support not only in Barcelona city, but also in the surrounding areas, reaching as far as Tarragona, Lleida, and Girona. Els nostres técnics poden donar servei en català amb normalitat.

How does Océano IT interact with the other providers? Does it handle coordination?

Our service is designed to act as the coordinator for other services. If a software fails, our technicians will be responsible for contacting the software managers. If communications fail, our technicians will contact the communications company. And we always do this with a copy and knowledge of the client. We are the first ones interested in solving issues properly and quickly, which is why we centralize everything and take care of it (as much as the client wants): to facilitate and speed up incident resolution.

What services are not included in IT maintenance?

Our IT maintenance service operates with a flat-rate system, which covers maintenance, incidents, and daily tasks. We also consider user onboarding and offboarding, as well as the setup of new equipment, as daily tasks. Improvement projects and substantial changes (such as an office move) are not included.

What are the advantages of effective IT maintenance?

Our IT maintenance service offers two main advantages: the continuity of your company without errors, interruptions, or data loss, which will save your company large amounts of money, and the ability to be a comprehensive service that covers all IT aspects of your company and interacts with all providers, which will influence ease, time savings, and resource savings.

If I have an issue, how long does it take to be assisted and what will the support be like? Will it be in person or remote?

The IT maintenance service is organized around a “service desk” or “Service Desk”. We have a team of technicians who register incidents and process them immediately, with the user receiving initial assistance within 15 minutes. These technicians attend to and resolve the incident, and if the issue cannot be resolved remotely, they will travel to the client's premises at no additional cost (for example, if a computer does not start, the technician will go on-site immediately).

Will I be offered improvements to my platform? Are the technicians proactive?

When the service starts, a verification will be carried out and an improvement report will be delivered. The client will thus know their strengths and weaknesses, and will be able to freely decide whether and where they want to invest. Once a year, this report will be reviewed so that the client can freely plan.

What is IT maintenance?

Our IT maintenance service is a comprehensive management and maintenance service for the IT and communications platform of a company's infrastructure.

IT maintenance is based on three pillars: prevention and monitoring of the infrastructure to prevent errors; management and maintenance of daily incidents, focusing on immediate attention; and improvements and changes to the client's IT equipment that provide future stability.