We use our own and third-party cookies to offer our services and collect statistical data. Continuing to browse implies your acceptance. More information about the Cookie Policy

Accept
Digital business

IT maintenance

With our fast and reliable IT maintenance, our clients' systems are always ready for action.

About IT maintenance

In our IT maintenance service, speed is our calling card. We are always on the front line, ready to tackle any problem in the blink of an eye. We quickly analyze the severity of each failure, and the technicians who assist you, with their full names, will respond immediately.

If you call us, we will assist you, and if we can't at that moment, we will call you back quickly. If you write to us, we reply to your email and handle your request. You won't have to chase us. We take being close to the client very seriously and have mechanisms in place to control our response times. All tickets are answered within a maximum of 15 minutes.

Furthermore, we like to know and understand our clients, and to know what they need not only in terms of technology, but also in terms of price and simplicity. We don't believe in generic solutions, nor in odd or makeshift setups, so we offer you technology we have already tested, suitable for your specific case, and that won't get out of hand.

What's more, we won't leave you in the dark. We hold regular meetings about the status of your platform and explain with clear and direct language how your systems are, what is urgent, what is desirable, and if there is anything unnecessary. We also proactively monitor the most important servers and systems, so that alarms go off before failures happen. With us, your platform will be in the best hands!

About IT maintenance

Success cases

Frequently Asked Questions

Does my company need an IT maintenance service?
If your company has a technological infrastructure (computers, servers, networks, software, or cloud systems), it is essential to have a professional IT maintenance service. This type of service ensures the proper functioning of systems, strengthens security, prevents incidents, and allows for the improvement of the company\'s technological performance. Having a specialized, committed, and experienced team in business environments, such as Oc\u00e9ano IT, allows IT maintenance to be adapted to the real needs of your business and supports its growth in a safe and efficient way.
What services are included in IT maintenance for companies?
The IT maintenance service for companies includes all the necessary tasks to ensure operational continuity and the proper functioning of technological systems. It covers user incident support, both remotely and on-site, comprehensive management of IT infrastructure, continuous monitoring and supervision of systems, failure prevention, periodic maintenance, and the application of technical updates. The goal is for the company's technology to operate in a stable, secure manner and without interruptions that affect productivity.
Is it a personalized service? Will I meet the technicians who manage my company?
Yes. Océano IT's IT maintenance is designed to avoid impersonality and foster a direct and close relationship with each company. The assigned technical team is always the same, allowing for a deep understanding of the infrastructure and business needs. You will know the technicians who assist you, both in remote incidents and onsite interventions, ensuring a close, agile, and efficient service.
What experience does Océano IT have in IT maintenance for companies?
Océano IT has extensive experience providing IT maintenance services to companies from various sectors. Its expertise accumulated over more than two decades enables it to tackle complex technological infrastructures, adapt to constantly evolving business environments, and offer reliable, scalable solutions aligned with business objectives. This knowledge ensures a solid, proactive, and results-oriented service.
Does Océano IT coordinate with other technology providers in my company?
Yes. The IT maintenance service is designed to act as a central point for technological coordination. Océano IT is responsible for managing the relationship with other providers, such as software developers, communication services, or external platforms, always with knowledge and transparency for the company. Centralizing management streamlines incident resolution, reduces response times, and frees the company from technical tasks that do not add value to its core activity.
Which services are not included in IT maintenance for companies?
IT maintenance for companies is based on a flat-rate model that covers routine daily tasks, such as incident resolution, preventive maintenance, user onboarding and offboarding, and the setup of new equipment. Improvement projects or structural changes that involve significant modifications to the technological infrastructure, such as complex migrations, system expansions, or office relocations, are not included and are managed as independent projects.
What advantages does effective IT maintenance bring to a company?
Professional IT maintenance provides two key benefits. On the one hand, it ensures business operational continuity by preventing system downtime, critical errors, or data loss that can generate significant economic costs. On the other hand, it offers comprehensive management of the entire technological infrastructure, centralizing relationships with suppliers and simplifying IT management, which translates into saving time, resources, and greater peace of mind for the company.
If I have an issue, how long does it take to assist me and how is the attention managed?
The IT maintenance service is organized through a Service Desk, where a team of technicians manages incidents immediately. The company receives initial support within approximately 15 minutes. Whenever possible, incidents are resolved remotely to speed up the solution, and when this is not feasible, an on-site intervention is carried out at no additional cost, ensuring a quick and effective response.
Does Océano IT propose improvements and work proactively?
Yes. At the beginning of the IT maintenance service for companies, a technical status report of the infrastructure is carried out, from which an improvement report is delivered. This document allows the company to know the real state of its systems, identify strengths and areas for improvement, and freely decide where to invest. In addition, the report is periodically reviewed to adapt the technology to the evolution of the business and to maintain a secure, efficient, and up-to-date platform.
What is IT maintenance for companies?
IT maintenance for companies is a comprehensive service for the management, supervision, and support of an organization's entire technological and communications infrastructure. Its objective is to ensure that IT systems operate in a stable, secure manner and remain aligned with business needs.

This service is based on three fundamental pillars: prevention and continuous monitoring of the infrastructure to anticipate possible failures; agile management and resolution of day-to-day incidents, with immediate attention to users; and the proposal of technical improvements in equipment and systems that provide long-term stability, performance, and security.
How much experience does Océano IT have in IT maintenance for companies?
Océano IT has a solid track record in the field of technology and computer systems, starting its activity in the late 1990s. Its origins are linked to technological innovation projects in demanding business environments, collaborating in high-level initiatives within strategic sectors.

Over time, the company expanded its specialization towards systems maintenance, IT infrastructures, and application development, establishing itself as a provider of IT maintenance for companies seeking stability, security, and reliable technological support.
Where is Océano IT located?
Océano IT has commercial offices in Madrid and Barcelona and offers technical service throughout the national territory. Thanks to our infrastructure and operations, we guarantee effective on-site coverage, backed by numerous success stories with clients who have infrastructures distributed across the entire Iberian Peninsula.

IT-related services

Request a quote

Request a quote

Request your customized quote with no obligations
Contact us